Frequently asked questions



1How can I track my order?
You can track your order by logging into your account on our website and checking the order status. Once your order has been shipped, you will also receive a tracking number via email.
2What is your return policy?
We offer a 30-day return policy for all items purchased from Brilliant Shop. Items must be in their original condition with tags attached. Please visit our Returns page for more information.
3How do I contact customer service?
You can contact our customer service team by emailing support@brilliantshop.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.
4 Are the products on your website authentic?
Yes, all products sold on Brilliant Shop are 100% authentic and sourced directly from the brands or authorized distributors.